In keeping with our tradition of quality, Grandfield Homes offers a dynamic customer service department made up of highly experienced customer service administrators as well as a newly added Quality Assurance/Customer Service Manager. This amazing team of professionals serve as our customers’ immediate contacts regarding complex construction and service issues. Not only have we expanded our customer service department, we have also added additional service technicians and expanded our inventory of equipment to further improve our quality of service.
What more can Grandfield Homes do to prove our commitment to customer care? How about the recent establishment of a 24-hour emergency line? This service has been set up so that our customers may have contact with Grandfield Homes directly in the event of an emergency encounter. Now we are available to our customers whenever they need us the most.
Grandfield Homes is committed to providing 24-hour around the clock Emergency Service. As a customer, we hope that you appreciate our efforts and do your part by not abusing this service. We ask that you limit calls to emergency situations only and that regular service issues be addressed during normal business hours. In exchange for this commitment, we would expect the same commitment from our customers too.
Conveniently, our telephone number in the event of an emergency remains the same. However, after normal business hours, emergency calls will be routed through a voice mail to a Grandfield Homes representative who will respond.
Do you think that you have an emergency? At Grandfield Homes, not only do we want our team to be knowledgeable, we want our homeowners to be knowledgeable about the homes they live through the care we provide.
Click here for definitions of emergency and emergency guidelines.